The ContactCenterScreenPlus™ provides an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits for management and supervisory positions. Employers use this candidate screening tool to help them increase candidates flow, predict performance and integrate psychometric profiling into their structured interviews.

The ContactCenterScreenPlus (CCS™) provides an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits. It is a process customised to the contact center industry that integrates structured interviewing with psychometric profiling.

ContactCenterScreenPlus™

  • On-line 24/7 screening tool
  • Manage large numbers of targeted recruits
  • Uses service specific criteria to assess talent, work history and probability of success
  • Provides an indication of a candidates likelihood to be able to work in an environment involving cross sell or up sell requirements
  • Uses a series of standardised, objective and validated questions
  • Provides data which can be measured and integrated with selection, development and retention processes as the basis for continuous improvement